Voxel Heritage Group

1. Introduction

At VHG Exchange ("VHG", "we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

We collect several types of information from and about users of our Platform, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. This may include:

Full name
Email address
Phone number
Date of birth
Residential address
Nationality
Government-issued identification documents (passport, national ID, driver's license)
Photograph or video of you (for identity verification)
Tax identification number
Banking details and/or credit card information
Blockchain wallet addresses

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, such as:

Browser type and version
Operating system
IP address
Device information
Usage data (including pages visited, time spent on pages, links clicked)
Referral sources
Trading activity and patterns

3. How We Collect Information

We collect information through various methods, including:

Direct Collection: Information you provide when registering for an account, filling out forms, responding to surveys, or communicating with our customer support.
Automated Collection: When you use the Platform, we automatically collect certain information using cookies, web beacons, and similar technologies.
Third-Party Sources: We may receive information about you from third-party partners, identity verification services, credit agencies, and publicly available sources.
Blockchain Analytics: We may analyze blockchain data to enhance security and comply with regulatory requirements.

4. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and send related information
Verify your identity and prevent fraud
Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
Respond to your inquiries and provide customer support
Send you technical notices, updates, security alerts, and administrative messages
Provide you with information about new features, products, or services
Monitor and analyze usage patterns and trends
Comply with legal and regulatory requirements
Enforce our terms, conditions, and policies
Protect the rights, property, or safety of VHG, our users, or others

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To perform our obligations under the contract with you (our Terms of Use).
Legitimate Interests: For our legitimate business interests, such as preventing fraud and enhancing security.
Legal Compliance: To comply with applicable laws and regulations.
Consent: With your explicit consent for specific purposes, which you can withdraw at any time.

6. Information Sharing and Disclosure

We may share your information with the following parties:

Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, identity verification, and cloud hosting.
Business Partners: Companies with whom we collaborate to offer joint content or services.
Legal Authorities: When required by law, court order, or governmental regulation.
Professional Advisors: Such as lawyers, auditors, and insurers, where necessary.
Corporate Transactions: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

For AML and KYC purposes, we are typically required to retain certain information for at least five years after the termination of your account or the completion of a transaction.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.

We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy. These safeguards include contractual obligations imposed on the recipients of your personal information.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Right to Access: You can request a copy of your personal information that we hold.
Right to Rectification: You can ask us to correct any inaccurate or incomplete personal information.
Right to Erasure: You can request that we delete your personal information, subject to certain conditions.
Right to Restrict Processing: You can ask us to suspend the processing of your personal information under certain circumstances.
Right to Data Portability: You can request the transfer of your personal information to yourself or a third party.
Right to Object: You can object to our processing of your personal information in certain circumstances.
Right to Withdraw Consent: If we rely on your consent to process your personal information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

10. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Two-factor authentication
Regular security assessments
Access controls and audit logs
Ongoing employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

11. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Platform. Cookies help us provide important features and functionality on our Platform, and we use them to improve your experience.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Platform may become inaccessible or not function properly.

12. Children's Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Platform after the posting of changes constitutes your acceptance of such changes.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

VHG Exchange
Email: privacy@vhg.exchange
Address: VHG Headquarters, Financial District, Seoul, South Korea

Last Updated: March 1, 2025

Privacy Policy